Career Journey
Professional Experience
A journey through leadership, innovation, and operational excellence—from military aviation to scaling SaaS organizations.
Jan 2024 – PresentCurrent
VP / Head of Revenue Operations
Later · Vancouver, WA
Leading Revenue Operations (MarOps, SalesOps, Customer Ops, and Enablement) at a leading social media marketing platform. Driving operational transformation through M&A integration, framework design, and scaling GTM infrastructure while maintaining lean team operations.
- Led end-to-end M&A integration of acquired company into GTM systems—aligning sales processes, billing structures, and operational workflows
- Built core operating model for campaign sales and services delivery, creating repeatable framework for scale
- Designed account scoring and prioritization frameworks enabling strategic focus across BDR/SD motions and ABM
- Implemented enterprise forecasting process aligning Sales, Services, and Finance on long-cycle opportunities
Jun 2023 – Jan 2024
Director & Head of Customer Delivery
ZoomInfo · Vancouver, WA
Organizational head of ZoomInfo Business Services—a 40+ team of SaaS experts consulting and leading projects to optimize ZoomInfo's multi-platform ecosystem.
- Developed ZoomInfo's first comprehensive Enterprise service offering combining support, implementation, and strategic services
- Scaled delivery services with offshore and contract assets to serve customers at scale and efficiency
- Built service revenue strategy for ZoomInfo's most complex enterprise customers
Nov 2022 – Jun 2023
Director, Go-To-Market Programs (PMO)
ZoomInfo · Vancouver, WA
Led a team of highly skilled Program Managers executing large-scale initiatives across the COO organization affecting Go-To-Market operations.
- Developed ZoomInfo Operational Execution Framework—department-wide project planning and coordination process
- Led planning and execution of sales team and system integration for all M&A activity
- Managed 4 Program Managers driving strategic GTM transformation initiatives
Jun 2020 – Nov 2022
Director, Revenue Operations
ZoomInfo · Vancouver, WA
Responsible for operational processes and systems design for sales operations from Marketing Qualified Leads through completed contracts.
- Directed team of 4 supporting sales leaders in developing and implementing system enhancements
- Pioneered implementing the first direct booking process by customers & prospects, accelerating contacts down the funnel
- Designed end-to-end lead-to-contract operational architecture
Aug 2020 – Jun 2022
Senior Program Manager
ZoomInfo · Vancouver, WA
Led business-level efforts on integration and process improvement of Go-To-Market and Sales Operations.
- Led sales integration planning and execution for 5 acquisitions, aligning new sales representatives for rapid ACV activation
- Drove ZoomInfo's largest GTM Transformation project—verticalizing Sales, CX, and Product Ops for multi-platform strategy
- Established repeatable M&A integration playbook
2016 – Aug 2020
Senior Director / Director of Staff
United States Air Force · Wrightstown, NJ
Led executive support overseeing a global organization of 14,000 personnel operating in 42 international locations. Directed joint transportation division mission requirements and led instruction and evaluation operations.
- Directed stakeholder focus areas, strategic policy, reports, and special projects
- Developed public affairs strategy and guidance for global operations
- Synthesized extensive complex and sensitive data to develop viable courses of action for executive decision-making
2012 – 2016
Manager, Training and Operations
United States Air Force · Honolulu, HI
Managed teams of 4-10 responsible for mobility operations and personnel programs. C-17 Aircraft Instructor for global strategic and tactical airlift missions including executive-level missions, aeromedical evacuations, and humanitarian operations.
- Planned operations and briefed at highest levels on mobility capabilities to Joint Task Force
- Led 38-person team across 9 projects for joint Army/Air Force exercise validating contingency response plans
- Instructed on the $261M C-17 aircraft for strategic airlift missions
Life Beyond Work
